Christmas FAQs
RETURNS
We offer an extended returns policy for the Christmas and holidays period.
For orders placed online from November 27th 2025, we offer a return period until January 10th 2026.
Please note that we charge a $9.95 re-stocking fee for US returns. Other returns can be made free of charge.
CUSTOMER SERVICE
Looking for the perfect gift? Styling advice? Sizing enquiries? We are here to help you in any way that we can. Please contact us on Live Chat or by calling +44 (0)78761 40870
Our Customer Service team is available Monday to Friday, 09:00 to 18:00 UK time.
Please note that we will be closed on Thursday 25th December, Friday 26th December, and Thursday 1st January.
CHRISTMAS OPENING TIMES
UK - Savile Row store:
23/12 Tuesday 10-6pm
24/12 Wednesday 10-3pm
25/12 Thursday CLOSED
26/12 Friday CLOSED
30/12 Tuesday 10-6pm
31/12 Wednesday 10-5pm
01/01 Wednesday CLOSED
02/01 Thursday 10-6pm
UK - Motcomb store:
23/12 Tuesday 10:30-6:30pm
24/12 Wednesday 10-3pm
25/12 Thursday CLOSED
26/12 Friday CLOSED
30/12 Tuesday 10:30-6:30pm
31/12 Wednesday 10-5pm
01/01 Wednesday CLOSED
02/01 Thursday 10:30-6:30pm
US - Park Avenue store
23/12 Tuesday 10-6pm
24/12 Wednesday 10-3pm
25/12 Thursday CLOSED
26/12 Friday CLOSED
30/12 Tuesday 10-6pm
31/12 Wednesday 10-5pm
01/01 Wednesday CLOSED
02/01 Thursday 10-6pm
RECEIVE YOUR ORDER BY CHRISTMAS
UK ORDERS
Please order before 10:00 on Friday 19th December to receive your items before Christmas.
Please note that if the items you order are only available at our US warehouses, we will contact you before preparing the shipment and advise on any delay.
INTERNATIONAL ORDERS (OUTSIDE UK AND US)
Please order before 10:00 on Monday 17th December to receive your items before Christmas.
Please note that if the items you order are only available at our US warehouses, we will contact you before preparing the shipment and advise on any delay.
US ORDERS
Please order before 10:00 on Monday 17th December to receive your items before Christmas.
Please note that if the items you order are only available at our UK warehouses, we will contact you before preparing the shipment and advise on any delay.