Christmas FAQs
RETURNS
We offer an extended returns policy for the Christmas and holidays period.
For orders placed online from November 15th 2024, we offer a return period until January 10th 2025.
Please note that we charge a $9.95 re-stocking fee for USA returns. Other returns can be made free of charge.
CUSTOMER SERVICE
Looking for the perfect gift? Styling advice? Sizing enquiries? We are here to help you in any way that we can. Please contact us on Live Chat or by calling +44 (0)78761 40870
Our Customer Service team is available Monday to Friday, 09:00 to 18:00 UK time.
Please note that we will be closed on Wednesday 25th December, Thursday 26th December and Wednesday 1st January.
CHRISTMAS OPENING TIMES
UK - Savile Row store:
23/12 Monday 10-6pm
24/12 Tuesday 10-4pm
25/12 Wednesday CLOSED
26/12 Thursday CLOSED
30/12 Monday 10-6pm
31/12 Tuesday 10-5pm
01/01 Wednesday CLOSED
02/01 Thursday 10-6pm
UK - Motcomb store:
23/12 Monday 10:30-6:30pm
24/12 Tuesday 10-4pm
25/12 Wednesday CLOSED
26/12 Thursday CLOSED
30/12 Monday 10:30-6:30pm
31/12 Tuesday 10-5pm
01/01 Wednesday CLOSED
02/01 Thursday 10:30-6:30pm
US - Park Avenue store
23/12 Monday 10-6pm
24/12 Tuesday 10-5pm
25/12 Wednesday CLOSED
26/12 Thursday 10-6pm
31/12 Tuesday 10-5pm
01/01 Wednesday CLOSED
02/01 Thursday 10-6pm
RECEIVE YOUR ORDER BY CHRISTMAS
UK ORDERS
Please order before 10:00 on Friday 20th December to receive your items before Christmas.
Please note that if the items you order are only available at our USA warehouses, we will contact you before preparing the shipment and advise on any delay.
INTERNATIONAL ORDERS (OUTSIDE UK AND US)
Please order before 10:00 on Monday 16th December to receive your items before Christmas.
Please note that if the items you order are only available at our USA warehouses, we will contact you before preparing the shipment and advise on any delay.
US ORDERS
Please order before 10:00 on Monday 16th December to receive your items before Christmas.
Please note that if the items you order are only available at our UK warehouses, we will contact you before preparing the shipment and advise on any delay.