Shipping

Can I collect in-store?

We offer a collect in-store service in our London and New York stores.

We offer this as a complimentary service to arrive in store within 1-2 working days.

Once your order has arrived in store you will receive a notification to collect your items. We will keep your item in-store for 30 days, if your order is not collected after this point the item will be returned and a full refund will be issued to you.

When collecting your items please ensure that you bring a copy of your order confirmation and government-issued photographic ID such as a driving licence or passport. If you need someone to collect your order on your behalf, please email our customer service team with the details.

 

Shipping destinations

We ship globally, you can select your shipping country in the top right-hand corner of the website. If your country is not shown here, please contact our Customer Care team for assistance.

 

Shipping restrictions

Due to international trading agreements and regulations, Harrys London must adhere to some specific shipping restrictions.

We are unable to ship any exotic skin items out of the UK without obtaining a CITIES (Convention on International Trade in Endangered Species of Wild Fauna and Flora). This will cause a delay in the processing of your order. For further information please contact our customer care team for assistance.

 

Shipping times

All orders are shipped within 1-2 working days from our UK and US warehouses. UK orders will be delivered within 2-3 working days and international orders can take between 3 and 8 days depending on where are you based. US orders can take 3-5 working days. In the unlikely event of any delay to your order a member of our customer service team will be in touch.